Returns and Delivery
Once you have received your parcel, inside along wih your invoice you will find a RETURNS & EXCHANGE SLIP. You must be able to tick the folloing manadtatory conditions.
- Your name and order number
- The item is on original condition, unwashed with tags still attached
- Inside the 14 day placing order
- This item was not purchased on SALE
- This item is not a beauty product, jewellery or a swimware item.
And of course what is the reason for your exchange.
You can expect a reply within 24 hours, however be patient with us.
The returned item will be assesed and we will notify you if your return has been accepted. Unreturnable items and/or returned items which do not satisfy the abouve conditions of return will not be accepted and will be returned to the customer.
Returns are generally processed within 3 days of receiving your return.
We take great pride in our products, therefore all our items are thoroughly inspected before leaving our warehouse.
However, in the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately at firstname.lastname@example.org which allows you to send back your item.
Once we receive your return, you can choose from the following options.
- Refund you for the entire amount you paid for your faulty or incorrect item
- Provide you with a in store credit
- Replace your faulty item with a new one, providing the item is still in stock
PLEASE NOTE: Terms and Conditions apply when purchasing SALE items and items purchased with a discount code.
You will have to pay for the product to be sent back to our Secret Closet Office.
EXPRESS AUSTRALIA WIDE DELIVERY
We offer EXPRESS SHIPPING.. in some cases this does not mean "next day delivery, depending on the state you are in.
We offer FREE STANDARD shipping on all International orders
This will take between 1-3 weeks to arrive
Express International shipping is also availible (costs vary depending on weight and location)
11 Jacobsen CRS